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FREQUENTLY ASKED QUESTIONS:

How do I buy wholesale?
How do I place an order online?
How do I place an order by email?
How do I place an order by phone?
How do I make a payment?
How much is shipping?
How much is tax?
What is the return policy?
What is the privacy policy?
Who designed this website?

DEAR VALUED GUESTS:

We make every effort to ensure that you are happy with our products and that you receive the best possible service available. Your questions and concerns may have already been addressed in the following pages. If, however, you have further questions or comments after reviewing the topics, please do not hesitate to call or email us:

(323) 401-2085
info@tikitotesandbags.com

Happy shopping!

Tiki Totes & Bags

Wholesale
Thank you for your interest in our distinctive bags and accessories. We welcome the opportunity to discuss wholesaling to qualified resellers. We ship anywhere in the United States. Please visit our wholesale page for more details.

Placing an Order Online
When you see an item you’d like to purchase whole browsing our online store, simply select the item’s size or color (if applicable) then click on the “Add to Cart” button. This will direct you to your shopping cart on PayPal's site.

Next, click on the “Continue Shopping” button to return to our shopping site, or click on the “Proceed to Checkout” button to pay for the items you’ve chosen.

After clicking on “Proceed to Checkout,” you may sign in on the right side if you have an account with PayPal, or click “continue” on the left side if you do not. Complete the transaction as directed by PayPal from here.

Using PayPal to place an order is fast, free and easy! You can purchase multiple items with a single payment, browse our entire selection of items, and view a consolidated list of all your items before purchasing. Visit PayPal for detailed information or email us.

Placing an Order By Email
E-mail info@tikitotesandbags.com with the bag’s name and color (if applicable) or the flip-flops’ color and size. In the email, please include the following information:

Placing an Order By Phone
Call (323) 401-2085 and leave a message with your contact phone number and we will return the call promptly. Our business hours are from 9am - 5pm PST (Pacific Standard Time), Monday through Saturday.

Payment Information
For fast, free and secure online payments, make a payment through PayPal and send payments to this account:

info@tikitotesandbags.com

We accept personal checks, money orders and credit card payments through PayPal. Visa, MasterCard, American Express and Discover are all accepted with PayPal. Please make checks or money orders payable to:

Tiki Totes & Bags
11342 Indiana Street
Whittier, CA 90601-2505

Shipping Information
We ship all packages through the United States Postal Service using Priority Mail with Delivery Confirmation. Shipping and handling is calculated in the shopping cart based on your order total as outlined below. Prices reflect USPS postal rates, confirmation services and packaging.

Order Total Shipping & Handling
$30.00 - $49.99 $6.50
$50.00 - $99.99 $7.50
$100.00 - $199.99 $8.50
$200.00 and up $13.00

Unfortunately at this time, we do not routinely ship outside the United States. Contact us to make an arrangement.

Tax Information
A 9.75% sales tax must be added to all orders placed in California – all other states are exempt from this charge.

Return Policy
Returns and/or exchanges are only accepted for defective merchandise within 7 business days from date of purchase. Items must be in the original condition. Do NOT return the item(s) until you have contacted us and have received instructions. Please include your invoice.

You are responsible for the cost of shipping the item(s) back to Tiki Totes & Bags. Shipping and handling charges are non-refundable. Refunds will be processed when item(s) is received. You are responsible for proof of delivery, such as USPS Delivery Confirmation or Signature Confirmation.

Privacy Policy
Tiki Totes and Bags will never sell or share your contact information with anyone. Any information that we collect is used exclusively for processing orders and notifying customers about their order status. This information includes name, address, phone number and credit card information. This information is never shared with third parties. If you have any questions regarding our privacy policy please feel free to contact us.

We send periodic newsletters with news of upcoming events and sales. If you no longer wish to receive them, simply reply with "unsubscribe" in the subject line.

Webmaster
If you have questions, comments or concerns regarding this website, please contact Jimmy Dinh, designer and developer of www.tikitotesandbags.com.

jimbolic@gmail.com